As your sales support colleagues face the challenge of restricted face time with customers and more virtual interactions, they will need to work differently. They have to utilise enhanced techniques to showcase their skills, and ultimately close the complex sale using a variety of digital media. Your sales support teams will to be as comfortable navigating a remote engagement as they are in the more traditional customer face-time model.
Your pre-sales, technical and delivery teams all have a critical part to play in the successful pursuit of complex opportunities. Customers expect more from them than just “talking brochures” focusing on features and benefits. Customers need to trust your team, their expertise and their knowledge. Therefore equipping them with the skills with which to maximise their positive impact on the process has never been more important.
SKILLS TAUGHT
This virtual training course teaches your sales support professionals the core skills with which to differentiate themselves in the customer buying process and fully support their sales colleagues in winning the complex sale. Once the core concepts (below) have been learnt delegates can put these skills into practice on some example opportunities using a mix of exercises and role play:
Delegates will improve their remote customer engagement skills utilising techniques such as:
The training is delivered virtually using a digital medium of your choice and can be scheduled flexibly to suit availability. Pre-work ensures delegates get the most from their commitment. and, on-completion, they will receive a course workbook enabling them to refer back to the content at their convenience.
Post-training, group and/or individual video conference calls are scheduled between delegates and Digital Distance professionals to help embed the skills learnt as busines as usual, and answer any questions. A virtual or face to face leadership team debrief is also available including recommendations for maximising the effectiveness of the training and future actions.
Distance Selling for Sales Support ensures your bid teams will benefit from a step change in their applicable skills enabling your organisation to set new standards when it comes to winning new business.